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RIVNET.NET WEB SITE DOWN: 04/02/2016  8:00AM  Our Web Server went down.   The web server was back online before 9:00am.
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NEW EMAIL SERVER
10:05AM  7/22/2015:   WE'RE MIGRATING ALL EMAIL ACCOUNTS TO A NEW EMAIL SERVER, WHICH WILL IMPROVE THE PERFORMANCE OF THE EMAIL SERVICE.  OUR EMAIL WILL BE DOWN FOR A PERIOD OF TIME.  WE APOLOGIZE FOR ANY INCONVENIENCE, AND APPRECIATE YOUR PATIENCE. 

1:30PM 7/22/2015:  Email accounts created on the new server, "roundcube".

4:00PM 7/23/2015    The issue retrieving email using an iphone has been resolved.  If you need help with settings for your iphone, please click here.

MOST OF THE INFORMATION BELOW PERTAINS TO CUSTOMERS WHO USE WEB MAIL.
If you use a client based email program such as Outlook Express, Outlook, Windows Live Mail, Thunderbird, etc, you should not notice any difference in your email except that it will be faster. 

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If you get an error message sending email using a client based email program, please check  your outgoing (SMTP) server settings, and be sure your outgoing server port is 587 and not 25. 

A few links and instructions to help with changing the port numbers are given below.  If you still need assistance, please call 435-7739 Monday, Tuesday, Thursday 10:00 - 4:00.

To change outgoing server port number if using Windows Live Mail
To change outgoing server port number if using Microsoft Outlook 2010
If you are using Microsoft Outlook Express, please do the following:
Open Outlook Express: Click Tools -> Accounts .  Click on the mail tab then click the Properties button at the right,   Click on the "Advanced" tab at far right.  Change the outgoing server port from 25 to 587 and click OK, then click Close.
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The new email server will not work with Internet Explorer version 8 or earlier.  Microsoft stopped supporting Windows XP years ago.  The newest version of Internet Explorer for XP is version 8.  If you have Windows XP, we suggest you download and install a new browser to view web sites. 
We recommend Firefox by Mozilla.  You can go to www.mozilla.org/firefox and download a new web browser, Firefox, that will improve your overall web experience, and will also work well with the new email server, roundcube.  To download Firefox, just click the link or type the address, www.mozilla.org/firefox into your address window (where you see http://www.domain), then press the enter key on your keyboard, and you should see a welcome screen to firefox, and a download button.  Click the download button and follow the directions for downloading and installing Firefox.  Use Firefox for viewing websites and web mail.
 
 

If you do not see your emails, contacts, or user created folders, please go to web mail help.  Your information may be on the new server, but is not being displayed.  The web mail help will show you how to display folders moved from the old server.  If you still need assistance, give us a call at 435-7739 and we will work to update your email account to get all of the missing items.  Thank you!

Contacts on the new server are listed as "Address Book".  There are other differences in the new platform, but it functions basically the same as the old web mail.  Experiment with it, and I believe you'll learn to like it better than the old web mail.  The web mail help is available to assist you.

Thanks for your continued support.
 

7-10-2014   The following dialup numbers will NOT WORK after July 31, 2014. 
 
Numbers that will STOP WORKING Good alternate numbers
All numbers beginning with 529 577-2022, 577-2993  Kilmarnock
All numbers beginning with 776 286-5993, 286-5019  Saluda
All numbers beginning with 462 577-2022, 577-2993  Kilmarnock
All numbers beginning with 472 456-9019, 456-9993  Warsaw

For a complete listing of valid dialup numbers, click here.

To change  your dialup number, bring up your dialup connection window. (Sample dialup connection window shown below)  The easiest way to bring up the connection window is to double-click on the "Shortcut to RiverNet" on your desktop, or it may be called "Dialup Connection".  Replace the phone number with the new number you have selected, and click dial/connect to make a connection.  Please be sure the new dialup number is a local call for you (only the 7 digits should be entered, no 1 or area code).  If you are asked "Make the phone number change permanent?", click Yes and you're done. 


Sample image of a dialup connection window
Thank you for your continued support.

RiverNet

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Last Updated April 2, 2016